Head Customer Service - Daman in FMCG Manufacturing

Head CS

10jobs.co.in
1 Nos.
4113
Full Time
10.0 Year(s) To 20.0 Year(s)
17.00 LPA TO 22.00 LPA
FMCG/Foods/Beverage
Job Description:

Designation – Head – CS

Company : Itely Based MNC

Job Location – Daman

Experience Required : 10+

Salary : As per fitment.

Key Responsible Area : Customer Service, SCM, Planning, Key Account Management, Customer complaint, Sales order management (B2B), Distribution Management, Operations, Inventory Management, Process Management, Demand Planning, Order to Cash, Cost Management and Customer Management, Heading the Department etc.

 

To deliver superior customer experience and to fulfil efficient end-to-end order fulfillment activities.

Provide order management-related expertise for continuous process improvement, system harmonization and solutions for process problem solving

Order management performance monitoring using dedicated KPIs and reporting

Establish robust connect with business, functional counterparts and customer services community.

Interact with sales (KAM) and supply chain teams to gain knowledge of customer needs. Coordinate customer visits for in alignment with business regularly

Handling Payment issue & resolving the same proactively. Customer complaint handling along with Quality

Change Management in co-ordination with cross functional team.

 

Desired Skill : 10+ experience in similar kind of activities. Team handling ability, SAP, Able to handle domestic as well as international customers.

 

This profile cover dual Role

 

  1. Customer service : Effective handling of customers
    1. Modern Trade , Key Accounts
    2. Supply  chain management
    3. KA Financials
    4. PO execution  
    5. Business development support
    6. Product related issues
    7. Effective co-ordination with various functions :  Billing , finance , supply chain & logistics , QC etc…

 

  1. Sales Role :
    1. Modern Trade  / Retail
    2. Distributor management & Financials
    3. Man power management
    4. PO / execution
    5. Business development / New product introductions
    6. Supply logistics

Ability to co-ordinate with various functions

Company Profile

With more than 4,000 employees, 6 industrial sites, 4 development centres and 2 innovation hubs in 8 countries, the Zobele Group is a world player in the field of air care and pest control.

Founded more than ninety years ago, the Zobele Group is a worldwide company that understands the importance of providing its customers with outstanding innovations, world-class industrial performance and superior services.
The Company has a unique offering of products and services that can be supplied to its customers worldwide, ranging from innovation partnerships and development agreements to contract manufacturing. All of this is offered within a wider spectrum of products in the home, health and personal care categories thanks to our global industrial and development footprint.

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