Customer Relation Executive- Silvassa, manufacturing Industry

Customer Relation Executive
1 Nos.
Full Time
3.0 Year(s) To 8.0 Year(s)
2.40 LPA TO 3.50 LPA
Job Description:

Profile: Customer Relation Manager / Executive

Customer Relation Manager /Executivewill be accountable for formulating resolution and response in a timely and accurate manner and providing excellent customer services (Query resolution and timely dispatch). Their main responsibility is to define a customer service strategy of the organization. This strategy includes using training, technology, developing, and improving skills, maintaining consistent quality control and establishing expectations of customer service.

Duties and Responsibilities

  • Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
  • Taking ownership of complaint and queries and proactively following through to resolution.
  • Making ensure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
  • Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required.
  • Developing and mentoring new staff to satisfy customer service requirements.
  • Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
  • Supporting decisions made by customer service management and conveying positively to reinforce the team members.
  • Identifying and escalating consistent or recurring problems with the systems functionality.
  • Assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
  • Assisting in preparing and developing the documentation of the organization’s standard policies and procedures towards customer service.
  • To synchronise and involve in dispatch activity as per the production and dispatch plan.
  • GST / other tax knowledge will be added advantage for this position.

Skills and Specifications

  • Willingness to discover and develop.
  • Friendly, polite and tactful attitude.
  • Excellent communication and good presentation skills.
  • Ability to cope up with multiple projects and deadlines.
  • Ability to motivate and energize the fellow team members.
  • Ability to tackle with diverse customers.

Education and Qualifications

  • General education degree from an recognised institution.
Company Profile

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